Effective Date: July 05, 2026
At TriBuy, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
You may return eligible items within 7 days of receiving your order.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be in its original packaging with all accessories and manuals included.
- Be accompanied by proof of purchase (receipt or order confirmation).
Non-Returnable Items
The following items cannot be returned unless they are defective or damaged upon delivery:
- Personal care and hygiene products
- Underwear and intimate apparel
- Perishable goods
- Gift cards
- Digital products and downloadable content
- Customized or personalized items
- Clearance or final sale items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include:
- Your order number
- A description of the issue
- Clear photos or videos of the item and packaging
We’ll review your request and arrange a replacement, exchange, or refund where applicable.
Refunds
Once your returned item is received and inspected, we’ll notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or if the wrong product was sent. If you need an exchange, please contact our support team.
Return Shipping
- If the return is due to our mistake (wrong, defective, or damaged item), TriBuy will cover the return shipping cost.
- If you are returning an item for any other reason, you will be responsible for the return shipping cost.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled, but it may be eligible for return according to this policy.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you’ve completed these steps and still haven’t received your refund, please contact us.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
TriBuy Customer Support
📧 Email: tribuyonline@gmail.com
🌐 Website: https://tribuy.com.ng
Thank you for shopping with TriBuy. We appreciate your trust and are committed to providing you with a reliable shopping experience.